1. HOW DO I REGISTER ON PHIL ROYCE WEBSITE AND WHAT ARE THE ADVANTAGES?
By creating an account, you can access your order faster, store multiple delivery addresses, view and track orders and much more.
Insert your name, surname, email address and password to register on philroyce.co.uk or philroyce.co or philroyce.fr and to access the following areas and dedicated client services:
– Account Information
– Saved Addresses
– Wish List
– Payment Methods
– Order details
2. WHAT DO I DO IF I HAVE FORGOTTEN MY PASSWORD?
If you have forgotten your password, click on the link Forgotten Your Password? You will be asked to insert the email address with which you registered your account and to which a link to change your password will be sent.
3. HOW DO I FIND MY SIZE?
Sizes match item label sizes and can be found on our site. We use European sizes, English size and US size for our items displayed on our website. If you have any additional questions, please do not hesitate to contact Customer Services.
4. WHAT HAPPENS IF A PRODUCT I LIKE IS SOLD OUT?
If a product that you are interested in purchasing is “sold-out”, we suggest that you add this product to your Wishlist. This way, we can contact you via email as soon as the item becomes available.
5. HOW DO I KNOW IF I HAVE PURCHASED AN AUTHENTIC PHIL ROYCE PRODUCT?
Genuine Phil Royce items are exclusively sold through our website philroyce.co.uk or philroyce.co or philroyce.fr or an agreed distributor. Unfortunately, counterfeit Phil Royce items can be found on websites with registered domain names that use the Phil Royce brand name – or with slight variations of the brand name- and through descriptive words such as “bags” or “outlet” with additional words such as “authentic” or “genuine”. These words are specifically chosen by traffickers of counterfeit goods to deceive clients and invite them to trust purchasing items from their websites. To report a counterfeit Phil Royce item or a suspicious website, we invite you to send us an email at: email@example.com We kindly ask that you supply us with a detailed description of the item on the website in question, in which place the purchase was made, the seller, the type of product and the website address etc. We appreciate your help in the fight against counterfeit items and we’d like to remind you that the official Phil Royce websites are philroyce.co.uk or philroyce.co.uk or philroyce.fr
6. WHAT DO I DO IF I HAVE A PROBLEM WITH SIZING OR A PRODUCT ISN’T WHAT I EXPECTED?
In the event that a product purchased on philroyce.co.uk or philroyce.co or philroyce.fr, strictly during the Legal Guarantee notice period, exhibits any such problems relating to defects or conformity, we invite clients to contact our Customer Service Team, via email at: firstname.lastname@example.org. The Customer Service Team will respond promptly to your claim and assist you in the next steps.
7. HOW DO I CONTACT CUSTOMER CARE?
Our assistants are available to handle any request relating to the navigation and browsing of our online store, to give advice on purchases and to provide all information related to orders and/or deliveries as well as any other information regarding the company.
All of these Services can be accessed Monday- Saturday from 8:00- 17:00, excluding weekends and bank holidays.
Alternatively, you can contact us via email by completing the form you find at the Contact Us section and we will respond within 24-48 hrs, Monday-Friday.
8. CAN I CANCEL OR CHANGE AN ORDER?
If you’d like to cancel or modify your order, we invite you to promptly contact us by email at: email@example.com. We will work hard to satisfy your request. However, once an order is in the preparation phase at the warehouse, we won’t be able to guarantee the cancellation or modification of your order.
If you have received an order but would like to return or exchange it we invite you to consult our conditions for Returns and Exchanges attached to the order confirmation email or in the Returns and Exchanges Section. Once we have received your returned item, we will reimburse any payment or proceed to exchange the item, as requested.
9. IS IT SAFE TO MAKE PURCHASES ON PHIL ROYCE WEBSITE?
Each purchase can be made securely on the site thanks to advanced site certificate servers and (SSL) coding systems. We only use secure connections, indicated by the prefix “https” and the lock symbol which can be found together in the browser’s address bar as soon as you enter the “Checkout” pages.
Our payments department check transactions for fraudulent activity prior to confirming a transaction and may contact you for ulterior information prior to order confirmation.
10. HOW LONG DO I HAVE TO RETURN AN ITEM?
You may request a refund or an exchange within 14 days of the item(s) delivered. To exercise your Right to Withdrawal or the Right to an Exchange you may notify us of this intention via email.
Please find below our contact details:
Phone : French Office : +33612213378
Email : firstname.lastname@example.org
UK Office mailing address: 28 Bullen House, Collingwood Street, E1 5PG, London, United Kingdom.
France Office mailing address : 33 Rue Clément Perrot, 94400, Vitry sur Seine,(Paris), France.